Returns & Exchanges

Effective Date: 13 February 2025

At Diamsland, we prioritize your satisfaction with a hassle-free return and exchange policy.

30-Day Returns & Exchanges (Worldwide)

  • Design Preference Returns: Rings/Jewelry can be returned if you’re not satisfied.
  • Defective or Incorrect Items: Report within 30 days with photo evidence for a replacement or refund.
  • Free Returns (USA Only): Approved returns within the USA qualify for a prepaid return label.
  • International Returns & Exchanges: Available, but customers must cover return shipping costs.
  • Return Conditions: Items must be in original condition with box & certification (GIA, IGI, GRA).
  • Not Accepted: Customized/engraved items, worn/damaged products, and wrong-size orders.
  • One return/exchange per order, max two per year.

Exchange & Refund Process

  1. Contact Us: Email info@diamsland.com with your order number and request. You’ll usually get a reply within 24 hours on working days.
  2. Approval & Instructions: If approved, we provide return/exchange details.
  3. Inspection & Processing:
    • Refunds: You will receive your refund within 7 business days after the item has been received in its original condition.
    • Exchanges: Processed quickly once you select your new design.

Free Resizing & Repair Compensation

  • One-Time Free Resizing (Worldwide): Covered up to $75 if resizing is required within 30 days.
  • Local Repairs: We may reimburse up to $100 for minor repair costs.

Note : Customers must visit a local Nearest Jewelry store for resizing or minor repairs. We offer reimbursement up to $100 for reparing services within 30 days. Pickup and in house repairs are not available.

Free CAD Preview – Design with Confidence

  • See your design in 3D before production to ensure it meets your expectations.
  • Confirm details like stone size, metal, and dimensions in advance.
  • Request changes before production to avoid returns or exchanges.

Order Cancellations

  • Orders can be canceled within 24 hours before production starts.
  • If the customer refuses to pay custom duties, no refund or exchange will be provided.

Fair Usage & Policy Updates

  • We may refuse returns for excessive usage or misuse.
  • Diamsland reserves the right to modify this policy at any time without prior notice.

Final Sale Items

  • Items marked as Final Sale are non-returnable except for initial defects.

📩 Questions? Contact us at info@diamsland.com